Our client, a global manufacturer of municipality equipment, is looking for a technically minded leader with a sense of urgency and a knack for problem-solving to be their next Aftersales Manager. You’ll have the opportunity to resolve technical issues while expanding the company aftersales footprint to ensure dealers have what they need to succeed. This includes everything from parts stocking & warranty compliance to service training and certification.
Your Mission:
- Take a consultative & proactive approach to solving dealer and customer issues
- Champion OEM parts warehousing including stocking and reordering
- On-board new dealers while continually recommending proper parts and stocking levels to aid in future planning
- Develop, manage, and monitor service training programs and assess training needs across the dealer network
- Develop aftersales initiatives and certification programs
- Promote the use of OEM service parts and provide parts-related assistance while achieving service parts sales objectives
- Oversee equipment warranty by training dealers on company procedures, conducting compliance audits, and reviewing warranty claims from dealers
- Create a quality report based on dealer complaints, warranty claims, and field data
- Coordinate with Engineering to find solutions and when applicable, eliminate recurring machinery complications
- Ensure that all technical support cases are worked to completion, with resolutions logged for future use
- Monitor company aftersales promotions and campaigns to ensure distributor & dealer participation
- Up to 50% travel
A Few Qualifications:
- Bachelor’s Degree
- 5+ years experience with a proven technical background with relevant equipment
- Demonstrated knowledge of hydraulics, pneumatics, and electronics
- High-level customer service and/or sales experience
- Excellent communication skills, both written and verbal
- Detail-oriented with great organizational skills
- Microsoft Office (Excel, Microsoft Word) skills required
