A well-known construction OEM is looking for a Digital Business Product Manager to join their robust team! This person will be responsible for designing and managing new digital products which maximize the customer experience and encourage customer engagement in order to reach company revenue targets.
- Design & implement digital products for customers to increase customer satisfaction
- Collect & analyze VOC for continuous product improvement
- Conduct market research to better position the digital portfolio and maximize success
- Collaborate cross-functionally with other teams (engineering, service, etc.) to implement improvements based on analysis of telematics data
- Ensure the digital product launched & delivered meets customer requirements & satisfaction
- Assure dealer and customer alignment are maximizing customer experience
- Bachelors Degree in Computer Science, Software Engineering, or related field
- 7+ years experience in Software Production
- Machine Manufacturing experience is a bonus!
- Proficient with lean, agile & waterfall project management
- Strong communication skills, both written & verbal
- Experience managing a software product required
- Excellent project management skills
- Ability to work with all levels of management
- Travel up to 25%