A technology-focused distributor specializing in aggregates is looking for its next Director of Aftersales. You’ll leverage your background as a motivational leader to champion the aftersales team so they’re meeting and exceeding customer expectations. You’ll leave your stamp on the company by developing and implementing nationwide programs that enhance aftersales capabilities, drive relationships, and grow customer loyalty while generating financial growth and moving the bottom line.

Your Mission: 

  • Set, monitor, and track KPIs for all field service teams
  • Maintain customer relationships and perform audits to ensure service standards are being met
  • Champion onboarding of new technicians, including training and certifications
  • Coach and guide field personnel to maintain best practices and exceed customer expectations
  • Continually improve internal parts processes & procedures including the creation of a spare parts catalog and parts classifications list
  • Champion all support & aftersales programs, including the creation of appropriate service packages
  • Determine and set competitive pricing based on market demand while maintaining profitability
  • Work with various departments to ensure prompt and efficient parts fulfillment
  • Visit customer and supplier sites as necessary
  • Report equipment failure trends and customer feedback to internal teams
  • As needed, provide delivery inspections & operator training, field customer support phone calls, and perform hands-on repairs of customer equipment

Job Qualifications: 

  • 10+ years of relevant experience
  • High level of mechanical aptitude with demonstrated aftersales leadership experience
  • Proven ability to perform hands-on repair of related equipment
  • Excellent communication skills, both written and verbal
  • Ability to work with and build relationships with all levels of management
  • Travel up to 40%

Apply Now!

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Green Mountain Lion Corp
34 Blair Park Road Ste. 104
Williston, VT 05495

Phone: +1 802 448 8250

Email: info@grnvt.com