Our client, a respected equipment manufacturer, is seeking a Field Service Engineer to serve as a critical technical resource across Canada. This role is built for a hands-on professional who can step into complex equipment issues, support dealer performance, and help drive stronger machine reliability in the field.
This opportunity is well-suited for someone who understands the pace and pressure of construction equipment service and can translate field challenges into clear, practical action. You will play a visible role in helping dealers resolve technical issues, improve service execution, and provide valuable field insight back to the organization. Success in this position will come from strong diagnostic ability, sound technical judgment, and the confidence to work effectively with both internal teams and external partners.
Your Mission
- Act as a primary technical resource for dealer teams managing machine issues in the field
- Evaluate equipment concerns, identify likely causes, and help guide repair strategy toward a successful outcome
- Support urgent service situations that require strong product knowledge and clear communication
- Work closely with dealer personnel to keep technical issues moving and prevent unnecessary delays
- Capture and communicate field feedback that can help improve machine reliability and service support
- Recognize repeat concerns across the market and elevate trends that may require broader action
- Collaborate with internal teams on service-related matters that affect product quality, support performance, and customer satisfaction
- Assist with the review of machine failures and support consistent handling of warranty related matters
- Help deliver technical instruction that improves service capability across the dealer network
- Maintain organized records, updates, and documentation tied to active field issues
- Travel throughout Canada to provide hands-on support and strengthen service coverage where needed
A Few Qualifications
- Strong background in construction equipment service, diagnostics, or product support
- Ability to work through technical problems in a practical and methodical way
- Experience supporting dealers or field-based service operations
- Comfortable working directly with equipment issues in real-world operating environments
- Strong communication skills and the ability to share technical information clearly
- Solid organizational ability with consistent follow-through on open items
- Comfortable balancing multiple priorities in a fast-paced support environment
- Proficiency with service systems, reporting tools, or other related software
- Technical education or equivalent hands-on experience
- Familiarity with SAP or similar systems would be helpful
- Ability to travel 75%
Apply using the link below or feel free to reach out directly to Amanda Thibault.
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