Our client, a global construction OEM, is seeking a Parts & Service Representative to bolster their aftersales team in Eastern Canada. In this seat, you’ll couple your fluency in English and French with your strong background in heavy machinery to be a positive liaison between the OEM, dealer network, & customers. Your day-to-day routine will have you, among other things, providing support and feedback to dealers, leading training sessions, promoting the use of OEM parts & programs, setting up new parts & service departments, and assisting with warranty claims.

What You’ll Do:

  • Provide support and performance feedback to dealers to ensure they have adequate resources to properly service machinery and maintain customer satisfaction
  • Create performance improvement plans and ensure dealer leadership buy-in
  • Assist in the on-boarding process by helping new dealers set up their parts & service departments
  • As needed, provide assistance during technical support in order to solve issues in a timely manner
  • Forecast and maintain inventory based on parts & service demands
  • Conduct training sessions to ensure dealers are properly trained to service, repair, and troubleshoot machinery.
  • Train dealers on company procedures, conducting compliance audits, and reviewing warranty claims
  • Promote the use of OEM promotional programs, service, parts, and provide parts-related assistance while achieving given objectives
  • Work cross-functionally with the sales team to meet commitments and achieve growth objectives

A Few Qualifiers:

  • Technical, Associate’s, Bachelor’s Degree, or equivalent experience
  • 5+ years experience in the construction equipment industry
  • 2+ years experience in product support
  • Fluency in English and French required
  • Must be able to translate English to French
  • Technical knowledge of heavy equipment
  • Analytical mindset with a firm understanding of finances
  • Willing to travel frequently to dealer sites
  • Travel up to 75%

Apply Now!
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Green Mountain Lion Corp
34 Blair Park Road Ste. 104
Williston, VT 05495

Phone: +1 802 448 8250

Email: info@grnvt.com