A global construction OEM is looking for an organized technical mind with a passion for customer service and a sense of urgency to be their next Service Engineer. If that sounds like you, your main objective will be to work with customers and suppliers to resolve technical issues. Beyond that, your voice will be heard and you’ll be the catalyst for product improvements when you analyze warranty data and identify failure trends. As Service Engineer, you’ll also be asked to lead training sessions, process warranty claims and develop technical bulletins.

Your Mission:

  • Champion the resolution of customer & supplier technical issues by providing high quality solutions in a timely manner
  • Leverage personal technical knowledge to provide firsthand troubleshooting assistance to customers, suppliers and aftersales teams
  • Act as the technical liaison with parts department
  • Create & manage the production and distribution of technical bulletins
  • Coordinate with internal engineering team regarding the resolution of field technical issues
  • Process timely warranty claims and provide oversight
  • Evaluate claims for frequency and financial trends then recommend product improvements
  • Work cross functionally with internal teams such as engineering, manufacturing, sales, service and product management to determine root cause and identify a corrective solution
  • Develop and lead product training on machinery operation, maintenance and technical service
  • Keep accurate records and produce reports for management as needed
  • Establish and maintain working relationships with suppliers, community business members and customers

Qualifications:

  • Associate degree or higher required
  • 5+ years technical experience with heavy machinery
  • Strong ability to stay focused and composed while in a fast paced, manufacturing environment
  • Technically inclined with paver experience preferred
  • Excellent communication skills, both written and verbal
  • Detail oriented with great organizational skills
  • Microsoft Office (Excel, Microsoft Word) skills required

Apply Now!

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Green Mountain Lion Corp
56 West Twin Oaks Terrace, Suite 4
South Burlington, VT 05403

Phone: +1 802 448 8250

Email: info@grnvt.com