Our client, a respected and well-established North American dealership, is seeking a Service Manager to oversee branch service performance and lead a team that supports both shop and field activity. This opportunity is suited for a strong operational leader who can bring structure to the department, keep service work moving efficiently, and create a positive experience for both customers and employees.
This role will give you ownership of how the service operates day to day while also allowing you to shape the longer term direction of the department. It offers the opportunity to strengthen internal coordination, support technician development, improve departmental execution, and help position the branch for continued growth. Success in the role will come from a blend of leadership ability, mechanical understanding, customer awareness, and sound business judgment.
Your Mission
- Direct the overall rhythm of the service department, making sure work is prioritized effectively, resources are being used well, and service activity stays on pace
- Lead and develop service personnel by setting expectations, reinforcing accountability, and creating an environment where the team can perform at a high level
- Improve department output by identifying operational inefficiencies, refining internal processes, and helping the branch make better use of time, labor, and capacity
- Stay closely involved with customers by helping navigate service-related concerns, supporting key relationships, and reinforcing confidence in the branch
- Partner with branch leadership and other departments to strengthen communication, support hiring needs, and improve overall service performance
A Few Qualifications
- Demonstrated leadership experience within a service environment with relevant equipment
- Proven strong understanding of equipment service operations, including maintenance, repair, and technician support
- Ability to manage department performance while balancing customer needs, team development, and business goals
- Strong communication and organizational skills in a fast-moving branch setting
- Comfort with service systems, business software, and standard operational and safety practices
Apply using the link below or feel free to reach out directly to Kate Ziek.
