Are you a motivational leader with aftersales management experience in the heavy equipment space? Our client, a strong and well-established dealer in New England, is looking for their next Service Manager. In this seat, you’ll take the reins of the daily operations of the service department while providing superior aftersales support, training technicians, ensuring a properly stocked parts room, and implementing processes and procedures that maximize service efficiency and minimize equipment downtime. This is a great opportunity to flex your unique team building style in order to bring an energized technical squad to new heights!
Your Mission:
- Champion the day-to-day operations of the service department
- Set KPIs for all members of the service team
- Create strong, repeatable, consistent department processes that ensure quality service and minimize downtime
- Work cross-functionally across the dealership to ensure timely and satisfactory closure of customer issues
- Coach service team to maintain best practices and exceed customer expectations
- Ensure customer receives clear, concise communication from dealer service personnel
- Maintain accurate supply inventory while ensuring enough stock is available to support uninterrupted shop operation
- Monitor sales & productivity data in order to gauge profits and generate forecasts
- Notify suppliers of quality or failure frequency
- Keep detailed reports regarding equipment failure trends for management review
- Relay customer feedback to internal teams
- Administer programs surrounding safety & loss prevention while ensuring team compliance
A Few Qualifications:
- 2+ years management experience required
- Technical background preferred with relevant equipment
- Excellent communication skills both written and verbal
- Detail and goal oriented with exceptional organizational skills
- Microsoft Office (Excel, Microsoft Word) skills required
