Our client, a technology-focused distributor specializing in aggregate machinery, is looking for a Support Specialist to join their growing aftersales team! As a strong communicator, you’ll utilize your superior problem solving skills, knowledge of heavy equipment and mechanical aptitude to provide daily support to customers. As a face of the company, you’ll also travel to job sites setting up and installing new machines, ensuring clients have everything they need to get their job done.

Your Mission: 

  • Provide support to customers via phone, email or other digital channels
  • Maintain accurate and up to date records within CRM system
  • Identify and understand issues of customers to help troubleshoot and fix issues
  • Deliver customer response to inquiries, concerns, requests, and orders
  • Act as the liaison with OEM to further assist with problem resolution
  • Collect customer information and perform necessary research to determine an appropriate solution
  • Deliver and set up machinery to customer sites
  • Order, ship, and track parts for customers
  • Follow correct departmental processes & procedures
  • Resolve problems independently while escalating larger issues
  • Track customer satisfaction metrics and consistently look for ways to improve
  • Champion special projects around parts such as spare parts kits, customer engagement plans, and an e-commerce parts store
  • Regularly follow up with customers regarding pending orders or backorders to ensure consistent lines of communication
  • Travel up to 50%

Job Qualifications:

  • 2+ years related experience in heavy equipment and customer service
  • Proven equipment knowledge with a demonstrated ability to accurately solve customer issues
  • Computer software knowledge preferred
  • Strong communication skills, both written and verbal
  • Microsoft Office (Excel, Microsoft Word) skills required

Apply Now!

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Green Mountain Lion Corp
34 Blair Park Road Ste. 104
Williston, VT 05495

Phone: +1 802 448 8250

Email: info@grnvt.com