A well-known construction OEM is looking for a Technical Support Specialist to join their expanding parts team! As a strong communicator, you’ll leverage your superior problem solving skills and mechanical aptitude to provide daily technical parts support to dealers and customers.

Your Mission: 

  • Provide parts support to dealers and customers via phone, email or other digital channels
  • Maintain accurate and up to date records within CRM system
  • Identify and understand issues of dealers and customers to help troubleshoot and fix issues
  • Deliver customer and dealer response to inquiries, concerns, requests, and orders
  • Collect customer information and perform necessary research to determine parts needed
  • Follow correct departmental processes & procedures
  • Resolve problems independently while escalating larger issues to managers or other internal departments
  • Consistently look for ways to improve customer satisfaction
  • Regularly follow up with dealers & customers regarding pending orders or backorders to ensure consistent lines of communication
  • Record and process customer and dealer calls
  • Manage daily call schedule with customers and dealers
  • Research latest system information, and computer system updates

Job Qualifications:

  • Degree in relevant technical discipline
  • 1-3 years related experience in heavy equipment parts and customer service
  • Proven technical knowledge with a demonstrated ability to accurately identify parts and components based on technical specifications
  • Computer software knowledge preferred
  • Strong communication skills, both written and verbal
  • Microsoft Office (Excel, Microsoft Word) skills required

Apply Now!

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Green Mountain Lion Corp
34 Blair Park Road Ste. 104
Williston, VT 05495

Phone: +1 802 448 8250

Email: info@grnvt.com