A well-known construction OEM is looking for a Technical Support Specialist to join their growing parts team! As a strong communicator, you’ll leverage your superior problem solving skills and mechanical aptitude to provide daily technical parts support to dealers and customers.

Your Mission: 

  • Provide parts support to dealers and customers via phone or email
  • Identify and understand issues of dealers and customers to help troubleshoot and fix issues
  • Yield customer and dealer response to inquiries, concerns, requests, and orders
  • Collect customer information and help determine parts needed
  • Escalate larger customer or dealer issues to respected internal departments
  • Record and process customer and dealer calls
  • Manage daily call schedule with customers and dealers
  • Research latest system information, and computer system updates

Job Qualifications:

  • 2+ years experience in Customer Service or related field
  • Experience with heavy machinery, heavy equipment auto parts or related field required
  • Computer software knowledge preferred
  • Strong communication skills, both written and verbal
  • Microsoft Office (Excel, Microsoft Word) skills required

Apply Now!

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Green Mountain Lion Corp
56 West Twin Oaks Terrace, Suite 4
South Burlington, VT 05403

Phone: +1 802 448 8250

Email: info@grnvt.com