Our client, a global construction equipment manufacturer, is seeking a passionate, customer-focused leader to bring direction to parts & service strategy. This dynamic leadership role within the senior management team oversees the long-term, strategic vision of the aftersales force, including a state-of-the-art parts distribution center. Your daily challenges and rewards will come while utilizing a tactical approach to champion all aspects of parts & service operations including forecasting, supply chain, process improvement, customer service, quality, support, and technical training.
Your Mission:
- As a member of the senior leadership team, create and implement key aftersales strategies and programs that support company growth, revenue goals, and increase dealer proficiency
- Oversee parts and service sales including cost control, forecasting, and inventory management
- Direct the day-to-day operations of a state-of-the-art parts distribution warehouse
- Utilize a hands-on, tactical approach while investigating, identifying, and executing plans for improved dealer performance and customer satisfaction
- Analyze quality report based on dealer complaints, warranty claims and field data
- Install a proactive approach to solving dealer and customer issues while developing KPIs and milestones to ensure resolution
- Assess training needs across internal and external product support teams
- Offer service expertise to ensure dealers and customers’ expectations are being met
- Coordinate with engineering to find solutions and when applicable, eliminate recurring machinery complications
- Lead teams with an engaging, open, honest approach while setting standards for high performance
Qualifications:
- Bachelor’s Degree, MBA preferred
- 10+ years experience with a proven technical background in construction equipment
- Demonstrated leadership and project management experience required
- Diligent, disciplined and highly organized
- Excellent communication skills, both written and verbal
- Detail oriented with great organizational skills
- Senior leadership level knowledge of business financials, metrics, marketing, and sales and service operations
- Microsoft Office (Excel, Microsoft Word) skills required
