Our client, a global construction equipment manufacturer, is seeking a passionate leader to bring focus to parts & service strategy. This dynamic leadership role within the senior management team oversees the aftersales force, including a state of the art parts distribution center. Your daily challenges and rewards will come while championing all aspects of parts & service operations including forecasting, supply chain, process improvement, customer service, quality, support, and technical training. 

Your Mission:

  • As a member of the senior team, create and implement key aftersales strategies and programs that support company growth, revenue goals, and increase dealer proficiency
  • Oversee parts and service sales including cost control, forecasting, and inventory management
  • Direct the day-to-day operations of a state of the art parts distribution warehouse 
  • Utilize a hands-on approach while investigating, identifying, and executing plans for improved dealer performance and customer satisfaction
  • Analyze quality report based on dealer complaints, warranty claims and field data
  • Install a proactive approach to solving dealer and customer issues while developing KPIs and milestones to ensure resolution
  • Assess training needs across internal and external product support teams
  • Offer service expertise to ensure dealers and customers’ expectations are being met
  • Coordinate with engineering to find solutions and when applicable, eliminate recurring machinery complications
  • Lead teams with an engaging, open, honest approach while setting standards for high performance

Qualifications:

  • Bachelor’s Degree, MBA preferred
  • 10+ years experience with a proven technical background in construction equipment
  • Demonstrated leadership and project management experience required
  • Diligent, disciplined and highly organized
  • Excellent communication skills, both written and verbal
  • Detail oriented with great organizational skills
  • Senior leadership level knowledge of business financials, metrics, marketing, and sales and service operations
  • Microsoft Office (Excel, Microsoft Word) skills required

Apply Now!

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Green Mountain Lion Corp
#256
34 Blair Park Road Ste. 104
Williston, VT 05495

Phone: +1 802 448 8250

Email: info@grnvt.com