Our client, a global construction equipment manufacturer, is seeking a leader with tenacious passion to bring intense focus to parts & service strategy. This dynamic leadership role within the senior management team oversees the aftersales force and will champion all aspects of parts & service operations including planning, supply chain, process improvement, customer service, quality, support and technical training. Vital to your success will be your ability to develop and strategically implement state of the art programs that ensure global aftersales objectives are met.
Your Mission:
- As a member of the senior team, create and implement key aftersales strategies and programs that support company growth and revenue goals
- Investigate and identify opportunities for improved dealer performance and customer satisfaction
- Analyze quality report based on dealer complaints, warranty claims and field data
- Install a proactive approach to solving dealer and customer issues while developing KPIs and milestones to ensure resolution
- Assess training needs across internal and external product support teams
- Offer service expertise to ensure dealers and customers’ expectations are being met
- Coordinate with global teams to find solutions and when applicable, eliminate recurring machinery complications
- Lead teams with an engaging, open, honest approach while setting standards for high performance
Qualifications:
- Bachelors Degree preferred
- 15+ years experience with a proven technical background in construction or relevant equipment necessary
- Management experience required
- Diligent, disciplined and highly organized
- Excellent communication skills, both written and verbal
- Detail oriented with great organizational skills
- Senior leadership level knowledge of business financials, metrics, marketing, and sales and service operations
- Microsoft Office (Excel, Microsoft Word) skills required
