Are you a hands-on problem solver with a rich background in product quality or warranty? Our client is looking for an analytical leader with a proven ability to successfully resolve product issues to be their next Warranty Analyst. You’ll play a key role in reducing machine downtime and increasing customer satisfaction by utilizing root cause analysis to dissect data and identify trends while processing claims in a timely & accurate manner.

Your Mission

  • Accurately process and resolve warranty claims in a timely manner with customers and dealers
  • Maintain customer satisfaction while still adhering to company warranty policies
  • Provide OEM warranty support over the phone and via email for dealer network
  • Carry a professional and positive tone when addressing warranty concerns with customers
  • Utilize common accounting transactions as needed
  • Regularly report and maintain accurate data, including electronic & hard copies, in warranty system
  • Maintain strong internal product knowledge and be an expert on the competition
  • Prioritize multiple tasks in a fast-paced environment
  • Manage the claim submission and cost recovery goals
  • Establish and nurture strong relationships with internal and external stakeholders

A Few Qualifiers

  • Bachelor’s degree in engineering, manufacturing or related field
  • 3+ years relevant experience
  • A root cause approach to analysis & problem solving
  • Strong ability to build relationships while working cross functionally with leadership and stakeholders
  • Superior written and verbal communication skills
  • Expert knowledge of MS Office suite, experience with SAP preferred

Apply Now!

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Green Mountain Lion Corp
34 Blair Park Road Ste. 104
Williston, VT 05495

Phone: +1 802 448 8250