Are you a strong team leader with a rich knowledge of warranty? Do you have an inquisitive mindset and a passion for customer satisfaction? A global construction equipment manufacturer is looking for a Warranty Manager to guide a team of Analysts and Processors to efficiently investigate and resolve warranty claims while fielding customer questions and ensuring an effective strategy is implemented.

Your Mission: 

  • Champion warranty team including coaching, mentoring, and setting KPIs
  • Ensure team adheres to departmental procedures and accurately records data
  • Review policies and procedures, identify complications or slow downs and suggest improvements or upgrades to increase efficiency
  • Address & resolve warranty claims in a professional manner
  • Balance the needs and satisfaction of customers and dealers with company profitability goals
  • Maintain accurate warranty data including trends, cost and recovery while providing regular analysis & reporting to upper management
  • Expand and bolster existing product knowledge to include features, performance and functionality
  • Offer warranty technical support for products in and out of warranty period
  • Develop & maintain positive relationships with appropriate stakeholders
  • Manage claim submission and cost recovery projects
  • Ensure warranty cost remediation with vendors follows company procedure

Job Qualifications: 

  • Bachelor’s degree preferred
  • 10+ years relevant experience in warranty management and/or processing
  • Proven technical knowledge of heavy equipment
  • Warranty data and IT systems content experience
  • Expert MS Office skills
  • Excellent written and verbal communication skills
  • Experience using SAP preferred

Apply Now!

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Green Mountain Lion Corp
34 Blair Park Road Ste. 104
Williston, VT 05495

Phone: +1 802 448 8250