Our client, a well-established equipment dealership, is looking for a Service Manager to lead the daily operations of a dynamic and customer-focused service department. In this role, you’ll oversee a talented team of technicians and clerks, fine-tune service workflows, and drive efficiency across the board. From ensuring top-notch aftersales support to creating consistent processes and clear communication standards, you’ll play a key role in boosting performance, minimizing downtime, and enhancing customer satisfaction.
You’ll step into a key leadership role where your ability to drive results, support your team, and fine-tune operations will make a measurable impact across the dealership.
Your Mission:
- Lead the day-to-day operations of the service department with a focus on customer satisfaction and performance
- Train and onboard new technicians and service clerks, setting the tone for service excellence from day one
- Create, implement, and maintain consistent processes to ensure smooth service delivery and reduced downtime
- Collaborate with leadership to execute the department’s marketing plan and track progress toward monthly goals
- Review work orders for accuracy and ensure proper billing procedures
- Submit warranty and Product Improvement Program claims when necessary
- Oversee department tools, vehicles, and equipment to ensure safe and proper working conditions
- Coordinate customer clinics, field days, and promotional events to strengthen community relationships
- Mentor team members and support their long-term development through personalized plans
- Ensure all service communications are timely, accurate, and clear—from internal updates to customer conversations
- Monitor productivity, analyze service reports, and support forecasting and budget planning
- Track recurring equipment failures and communicate findings to internal and external stakeholders
- Promote and enforce safety, compliance, and loss prevention measures within the department
A Few Qualifications:
- 5+ years of management experience within service, technical, or dealership environments
- Solid working knowledge of mechanical, hydraulic, or electrical systems
- Proven ability to lead teams, solve problems, and maintain high service standards
- Comfort using Microsoft Office and related systems for reporting and communication
- Excellent written and verbal communication skills
- Strong customer service instincts and attention to detail
- Strategic thinker with a knack for improving systems and motivating people
Apply using the link below or feel free to reach out directly to Sydney Russell.
