Our client, a leader in agricultural equipment distribution, is looking for a service-driven strategist with a strong background in aftermarket operations, team development, and process optimization. As Senior Aftersales Leader, you’ll lead the service department with a focus on driving profitability, improving performance metrics, and enhancing the customer experience. You’ll also play a key role in mentoring frontline managers, aligning service initiatives with broader business goals, and creating scalable systems that support long-term growth.
Your Mission:
- Align service and parts strategies with broader financial and operational goals
- Monitor KPIs and ensure consistent execution, efficiency, and profitability
- Lead resolution of high-impact service issues and customer escalations
- Strengthen service culture through coaching and mentoring
- Oversee quoting accuracy, warranty compliance, and margin targets
- Monitor aging service jobs and drive timely completion of open work orders
- Set productivity targets for service technicians and address performance gaps
- Champion initiatives to grow inspection services and long-term maintenance program sales
- Guide performance reviews and training plans for service team members
- Mentor Assistant Service Managers to confidently lead daily operations and support department goals
- Build efficient schedules that maximize technician productivity
- Align technician schedules with service demand and backlog
- Leverage dashboards and data reviews to drive accountability
- Promote a safe and organized work environment through 5S and compliance programs
A Few Qualifiers:
- 3+ years of experience leading parts and service operations
- Strong financial acumen and understanding of service department performance drivers
- Demonstrated clear, confident communication and leadership presence
- Proficiency with Microsoft Office and standard business systems
- Proven ability to manage customer relationships and coach internal teams
- Valid driver’s license required
- First Aid/CPR certification (or willingness to obtain)
Apply using the link below or feel free to reach out directly to Amanda Thibault.
