Our client, a global construction machinery manufacturer, is looking for a Director of Parts to join their team! You’ll couple your expert knowledge of parts management with your ability to motivate and thoughtfully lead in order to enhance a growing aftersales team. You’ll be on the front lines of communication, ensuring order expectations are met while working cross-functionally with warehouse & procurement leadership to generate stocking lists, maintenance kits, and internal procedural recommendations.
Your Mission:
- Champion and mold the parts business strategy with a hyper-focus on customer service and an ultimate goal of increased responsiveness and parts fulfillment
- Establish, monitor, and build upon team KPIs
- Manage team’s daily workflow and direction
- Direct daily follow-up meetings to ensure open cases are resolved in a timely manner
- Continually strive for perfection and identify opportunities for process improvement
- Develop, implement, and oversee company warranty policies and procedures
- Provide solutions for escalated customer issues
- Work cross-functionally to help create and drive procedures that meet or exceed the benchmarks set for dealer inventory levels
- Develop and ensure consistent accuracy of parts stocking lists
- Develop and ensure proper distribution of maintenance kits
- Recommended parts and stocking levels to internal teams to aid in future planning
- Champion and nurture parts pricing while continually searching for ways to lower cost while maintaining quality
- Ensure timely and effective communication with customers & dealers regarding parts order status
- Work cross-functionally with internal teams in the processing of returns, obsolescence, replenishment, and shipping of parts
Job Qualifications:
- 5+ years relevant experience
- Proven mastery of components and parts of heavy machinery
- Creative mindset with a root cause problem-solving strategy
- Expert-level knowledge of Microsoft Office, including Excel
- Excellent written and verbal communication skills
- Strong CRM and WMS knowledge
- Proven ability to influence cross-functional teams
