Our client, a global manufacturer of heavy equipment attachments, is seeking a proactive and detail-oriented professional to support customer order fulfillment and sales coordination. As an Inside Sales Representative, you’ll serve as a key link between customers, dealers, and internal teams, ensuring every order, inquiry, and interaction is handled with accuracy and professionalism. This role combines customer communication, sales support, and process coordination, helping strengthen relationships and drive continued growth across the region.
Your Mission
- Serve as the connection point between customers, dealers, and internal departments to ensure prompt communication and follow-up
- Prepare and manage quotes, order entries, and documentation with precision and attention to detail
- Proactively reach out to customers and prospects to share updates, answer questions, and identify opportunities
- Track order progress from confirmation to delivery, providing updates to customers and the sales team
- Support field sales efforts by coordinating product information, pricing, and logistics
- Maintain accurate records in CRM and ERP systems to ensure data consistency and traceability
- Review customer feedback and share insights that help refine service quality and sales strategies
- Assist in planning and executing customer training sessions, product demos, and trade events
- Contribute ideas that streamline internal communication and enhance overall customer experience
A Few Qualifications
- 2+ years of inside sales, order management, or customer support experience in a technical or equipment-related field
- Strong organizational skills and a commitment to accuracy under time-sensitive conditions
- Excellent written and verbal communication abilities with a service-oriented mindset
- Familiarity with CRM and ERP platforms for order tracking and data management
- Ability to work effectively across teams to coordinate information and resolve issues
- Proficiency in Microsoft Office, especially Excel and Outlook
- Self-motivated with a collaborative approach and curiosity to learn new processes
Apply using the link below or feel free to reach out directly to Sydney Russell.
