Our client, a heavy equipment manufacturer, is looking for a Parts Distribution Manager to join their team. You’ll couple your expert knowledge of parts management with your ability to motivate and thoughtfully lead in order to enhance a growing parts operations team. You’ll be on the front lines of communication, ensuring order expectations are met while working cross-functionally with warehouse & procurement leadership to generate stocking lists, maintenance kits and internal procedural recommendations.
Your Mission:
- Champion and mold the technical parts operations team with a hyperfocus on customer service and an ultimate goal of increased responsiveness
- Establish, monitor and build upon KPIs for the parts operations team
- Manage team daily workflow and direction
- Direct daily follow up meetings to ensure open cases are resolved in a timely manner
- Continually strive for perfection and identify opportunities for process improvement
- Provide solutions for escalated customer issues
- Work cross-functionally to help create and drive procedures that meet or exceed the benchmarks set for dealer inventory levels
- Develop and ensure consistent accuracy of parts stocking lists
- Develop and ensure proper distribution of maintenance kits
- Recommended parts and stocking levels to internal teams to aid in future planning
- Champion and nurture parts pricing while continually searching for ways to lower cost while maintaining quality
- Ensure timely and effective communication with customers & dealers regarding parts order status
- Work cross functionally with internal teams in the processing of returns, obsolescence, replenishment and shipping of parts
- Research, identify and implement new suppliers as needed
A Few Qualifications:
- 5+ years relevant experience
- Demonstrated experience providing parts solutions
- Creative mindset with a root cause problem solving strategy
- Expert level knowledge of Microsoft Office, including Excel
- Excellent written and verbal communication skills
- Strong CRM knowledge, SAP experience preferred
- Proven ability to influence cross-functional teams without formal authority
Apply using the link below or feel free to reach out directly to Kate Ziek.
