Are you an accomplished service leader with a track record of optimizing operations, developing technician talent, and driving customer satisfaction? Our client, a respected equipment dealership with multiple locations, is seeking a Senior Service Manager to lead and evolve its service operations across a growing regional footprint.
This high-impact role is ideal for a process-driven leader who thrives in a dynamic environment. You will be responsible for elevating operational performance, streamlining service delivery, and strengthening the capabilities of a skilled and distributed service team, all while aligning with broader business goals.
Your Mission
- Provide strategic leadership to location-level Service Managers and field service teams, ensuring consistent execution of high-quality, timely repair and maintenance services
- Establish and enforce standard operating procedures that improve technician efficiency, first-time fix rates, and overall service responsiveness
- Manage service department budgets, labor sales targets, and performance metrics to support profitability and operational sustainability
- Champion a customer-focused culture by promoting clear communication, fast turnaround times, and professional service delivery at every touchpoint
- Identify operational bottlenecks and lead recovery efforts using structured problem-solving and daily performance reviews
- Support ongoing technician development by coordinating training plans, mentoring initiatives, and performance coaching
- Collaborate with internal teams to deliver customer-facing service programs, educational events, and value-added support campaigns
- Optimize use of internal systems and tools for scheduling, reporting, and workflow management across all service locations
- Ensure compliance with safety standards, service policies, and regulatory requirements
- Model and promote the organization’s values, culture, and expectations through direct team engagement and leadership presence
A Few Qualifications
- A minimum of 7 years of experience in service operations
- 3 to 5 years of proven leadership within a dealership or similar field-based environment
- In-depth knowledge of heavy equipment, agricultural, or construction service workflows, including diagnostics, shop operations, and field support
- A demonstrated ability to lead multi-site service teams and improve operational KPIs across labor recovery, customer satisfaction, and service delivery speed
- Strong financial acumen and experience managing departmental budgets, margin performance, and resource planning
- A hands-on leadership style with the ability to coach, develop, and hold team members accountable
- High proficiency with service management systems and reporting tools
- A bachelor’s degree is preferred; a valid driver’s license is required
Apply using the link below or feel free to reach out directly to Amanda Thibault.
