Our client, a family-owned heavy equipment dealership in New England, seeks an experienced Service Manager to oversee and optimize their equipment service operations. This role involves managing a dedicated team of mechanics, efficiently coordinating service tasks, and ensuring timely and effective equipment servicing both in-shop and in the field. Your proactive leadership will streamline workflows, enhance operational efficiency, minimize downtime, and ensure outstanding service delivery.
In this pivotal management position, your strategic planning abilities, leadership strengths, and hands-on operational oversight will greatly contribute to departmental success and company-wide goals.
Your Mission:
- Manage daily operations of the service department, prioritizing efficiency, quality, and customer satisfaction
- Schedule, prioritize, and oversee equipment repairs and servicing, effectively managing both shop and field resources
- Develop and maintain a robust preventive service schedule to optimize equipment performance and warranty compliance
- Open, manage, and close work orders promptly, ensuring accurate documentation and adherence to billing procedures
- Establish clear productivity expectations and consistently monitor team performance
- Provide hands-on training, coaching, and mentorship to mechanics, fostering professional growth and positive workplace relationships
- Regularly review and authorize timesheets, ensuring accurate records
- Ensure the service facility is clean, organized, and fully operational to support effective workflow
- Strategically plan and implement departmental strategies aligned with organizational goals
- Promote and enforce strict adherence to safety, compliance, and operational standards within the team
A Few Qualifications:
- 5+ years relevant experience
- 2 years of demonstrated leadership experience
- Extensive knowledge of mechanical, hydraulic, and electrical systems in heavy equipment
- Demonstrated success in leadership, operational management, and continuous improvement initiatives
- Proficient in Microsoft Office tools and comfortable with digital management systems
- Exceptional organizational and problem-solving skills, with keen attention to detail
- Strong communication skills, both written and verbal
- Dedicated to maintaining high-quality service standards and promoting workplace safety
Apply using the link below or feel free to reach out directly to Amanda Thibault.
