Our client, a respected equipment dealer, is seeking a strategic and people-focused Branch Manager in the Upper Midwest to lead Service and Parts operations at a key branch location. This senior leadership role plays a critical part in driving performance, strengthening financial results, and creating an exceptional customer experience.
As a cultural leader, you will shape team dynamics, foster collaboration, and implement strategies that elevate operational standards and employee engagement. Your ability to balance strategic oversight with hands-on leadership will be essential to achieving sustainable growth and long-term success.
Your Mission:
- Partner with regional leadership to align financial objectives with overall business strategy and guide the branch toward continued growth
- Oversee service and parts operations to ensure performance goals are met while maintaining high standards of quality and customer satisfaction
- Establish a consistent operational framework across the branch that emphasizes accountability, safety, and service excellence
- Analyze financial and performance metrics to identify opportunities for growth, efficiency, and cost control
- Drive initiatives that improve workflow, technician scheduling, and service delivery timelines
- Build proactive feedback mechanisms to enhance the customer experience and foster loyalty
- Resolve complex escalations and service issues by applying root cause analysis and effective problem-solving
- Cultivate vendor, customer, and internal relationships to strengthen the branch’s position within the region
- Develop and monitor budgets to maintain financial health and support long-term stability
A Few Qualifications:
- 3 to 5 years of experience managing service or parts operations within the equipment industry
- Strong grasp of financial and operational principles as they apply to branch performance
- Demonstrated success in building and leading teams, fostering accountability, and driving results
- Excellent communication and interpersonal skills across all levels of the organization
- Proficiency in Microsoft Office and standard business applications
- Self-motivated with high integrity and a hands-on leadership style
Apply using the link below or feel free to reach out directly to Amanda Thibault.
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