Our client, a highly respected and well-established equipment dealer, is seeking a Branch Manager to take full P&L ownership and provide strategic leadership across branch operations, with primary focus on parts, service, rental, and facility management. This role is designed for a proven operations leader who can align people, processes, and performance with the company’s broader vision, while driving consistent profitability and long-term financial strength. Drawing on your deep expertise in operations management, you will guide and inspire a team that consistently delivers results, elevates customer satisfaction, and enhances operational efficiency. While your core responsibility is to maximize branch performance and profitability, you will also play a supporting role in partnering with sales leadership to strengthen market presence and build sustainable growth.
Your Mission
- Take full ownership of branch operations with a focus on parts, service, rental, and facility management
- Lead the financial direction of the branch, including budget oversight, P&L accountability, and data-driven recommendations for growth
- Champion operational excellence by improving processes, streamlining workflows, and developing strategies that maximize efficiency and profitability
- Build, mentor, and inspire a high-performing team through recruitment, training, coaching, and professional development
- Ensure service and parts departments operate at peak performance to deliver superior customer satisfaction and meet operational KPIs
- Oversee service administration functions such as warranty management, invoicing, and work-in-process tracking
- Maintain facilities, safety standards, and compliance to provide a secure and professional environment for employees and customers
- Serve as a key point of escalation for customer issues, resolving challenges while strengthening long-term relationships
- Partner with sales leadership to support rental initiatives, align on market strategies, and reinforce customer engagement
- Collaborate with corporate leadership to ensure branch goals are consistent with company vision and overall strategy
- Monitor competitive activity and industry trends to inform decision-making and maintain branch relevance in the market
- Represent the branch at industry events, trade shows, and customer-facing activities to build presence and credibility
A Few Qualifications
- Bachelor’s degree preferred
- 5+ years of experience in operations management or similar leadership role
- Strong financial acumen with proven ability to manage budgets and P&L
- Demonstrated success in leading and motivating teams to achieve results
- Excellent problem-solving and analytical skills with a strategic mindset
- Skilled communicator with the ability to influence, collaborate, and build relationships at all levels
Apply using the link below or feel free to reach out directly to Kate Ziek.
