Our client, an established equipment company, is seeking a Service Manager to oversee the people and activities responsible for supporting equipment after it enters the field. This position will provide leadership across both shop and field service while helping ensure technical issues are addressed effectively and customers receive dependable support.
You will be directly involved in how the service team operates each day, from helping technicians work through difficult equipment problems to determining where resources are needed most. You will have the opportunity to strengthen the team, improve coordination across the business, and create a service environment where expectations are clear, issues receive the right attention, and customers can rely on consistent follow-through.
Your Mission
- Provide day-to-day leadership for mechanics, technicians, and other members of the service organization
- Organize field and shop resources around changing workloads, customer needs, and equipment priorities
- Serve as a technical resource when teams encounter difficult mechanical, hydraulic, electrical, or diesel-related problems
- Strengthen the way service requests are handled from initial contact through completion
- Keep customers informed while ensuring outstanding concerns receive appropriate attention and follow-through
- Build technician capabilities through coaching, training, knowledge sharing, and employee development
- Coordinate with other departments to address parts needs, equipment concerns, technical questions, and field requirements
- Review service activity and recurring equipment issues to uncover opportunities for better performance
- Promote consistent standards for workmanship, safety, documentation, and equipment readiness
- Help determine future staffing, tools, technology, and other resources needed by the service organization
- Track departmental performance and use service information to guide operational improvements
A Few Qualifications
- 7+ years of experience working in equipment service, repair, maintenance, or another closely related technical environment
- 3+ years of proven leadership experience with mechanics, technicians, or similar technical professionals
- Demonstrated hands-on understanding of mechanical equipment and hydraulic, electrical, and diesel systems
- Experience directing shop, field service, or mobile technician activities in an equipment-focused organization
- Proven ability to diagnose technical problems and provide knowledgeable direction to service personnel
- Strong ability to develop teams, manage customer concerns, organize competing priorities, and drive issues through resolution
Apply using the link below or feel free to reach out directly to Sydney Russell.
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