Our client, a specialized equipment dealership in New England, is seeking an Operations Manager to strengthen performance across service, parts, and remanufacturing. Reporting directly to the President and working alongside the Sales Manager, you will play a central role in aligning departments, improving execution, and ensuring equipment is completed on schedule and to the correct specifications. Your impact will be built through visible leadership, thoughtful coaching, and a strong understanding of day-to-day shop operations. Success will require the business judgment to connect operational decisions with financial performance, the mechanical knowledge to lead credibly in a technical environment, and the relationship-building skills to create accountability through trust.
Your Mission:
- Serve as the day-to-day leader of the service floor, remaining visible, accessible, and engaged with technicians
- Coach and support the Service Manager while helping the team work through priorities, bottlenecks, and operational challenges
- Oversee service and parts while providing broader leadership across remanufacturing operations
- Coordinate with sales, service, and parts to ensure equipment is prepared correctly and delivered on time
- Monitor shop workflow, scheduling, staffing, productivity, and the availability of parts and resources
- Improve communication between customer commitments and shop-floor execution
- Help employees solve problems, strengthen performance, and take greater ownership of their work
- Participate in budgeting and financial discussions related to parts, service, and operational performance
- Use operational and financial information to identify opportunities for greater efficiency, service quality, and profitability
- Support OEM technical training and continued employee development
- Maintain accurate operational information through CRM, reporting, and other internal systems
- Provide leadership across the broader organization while remaining closely connected to the shop team
A Few Qualifications:
- Leadership experience within an equipment dealership, service operation, or similar technical environment
- Hands-on experience leading technicians and managing shop-floor operations
- Strong mechanical understanding with the ability to communicate effectively with both shop and business teams
- Experience with budgeting and financial discussions related to parts and service
- A visible, coaching-oriented leadership style with strong business judgment and relationship-building skills
- Proficiency with Microsoft Office, CRM platforms, and general business technology
Apply using the link below or feel free to reach out directly to Kate Ziek.
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