Our client, an established agricultural equipment company, is seeking a Product Support Representative to strengthen dealer and customer support across Western Canada. This field-focused role will help ensure equipment performs as intended while providing the technical guidance, responsiveness, and product knowledge needed to support a broad agricultural territory.
You will work closely with dealer teams and end users to resolve equipment concerns, improve product understanding, and support machines throughout their time in the field. With seasonal windows playing such an important role in Canadian agriculture, success will require strong technical capability, clear communication, sound judgment, and the ability to respond quickly when customers need support most.
Your Mission
- Serve as a regional product resource for dealers and customers throughout Western Canada
- Diagnose equipment concerns and provide practical solutions both in the field and remotely
- Support machine setup, adjustment, operation, and performance across a variety of agricultural applications
- Provide responsive support during critical planting, growing, and harvest periods
- Help dealer personnel strengthen their knowledge of equipment operation, maintenance, and technical support
- Evaluate field issues and communicate useful findings to internal technical and commercial teams
- Support equipment inspections, warranty matters, and appropriate documentation throughout the ownership cycle
- Gather dealer and customer feedback to help identify opportunities for product and support improvements
- Participate in demonstrations, dealer events, trade shows, and customer visits throughout the territory
- Maintain clear records of field activity, equipment concerns, and follow-up actions
- Build strong working relationships with dealers, customers, and internal teams across the region
- Represent the company professionally while supporting consistent and responsive product support
A Few Qualifications
- 3+ years of experience in agricultural equipment, product support, field service, or dealer support
- Strong troubleshooting ability across mechanical, hydraulic, electrical, and electronic systems
- Proven ability to communicate clearly with dealers, technicians, customers, and sales teams
- Experience supporting equipment operation, training, or technical problem-solving in the field
- Ability to work independently and travel extensively throughout Western Canada
- Valid driver’s licence and ability to travel internationally when required
- Experience with agricultural implements, seeding, tillage, hay equipment, or precision agriculture technology is a plus
- Legally entitled to work in Canada
Apply using the link below or feel free to reach out directly to Kate Ziek.
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