Our client, an established agricultural equipment company, is seeking a Product Support Representative to strengthen dealer and customer support across the western United States. This field-focused role will help ensure equipment performs as intended while providing the technical guidance, responsiveness, and product knowledge needed to support the territory effectively.
You will work closely with dealer teams and end users to resolve equipment concerns, improve product understanding, and support machines throughout their time in the field. Success in this role will require a strong technical foundation, clear communication, sound judgment, and the ability to build credibility across a broad and active region.
Your Mission
- Serve as a regional resource for dealers and customers using agricultural equipment across the Western United States
- Help resolve equipment performance concerns through hands-on diagnosis, remote guidance, and coordinated follow-up
- Support proper machine setup, adjustment, and use across a range of agricultural applications
- Help dealer personnel become more confident in product operation, maintenance, and technical support
- Review recurring field issues and communicate useful findings to internal technical and commercial teams
- Support equipment inspections, field evaluations, and issue documentation throughout the ownership cycle
- Assist with warranty-related matters and help ensure problems are addressed thoroughly and efficiently
- Share customer and dealer feedback that can contribute to future product, service, and support improvements
- Participate in demonstrations, industry events, dealer activities, and customer visits throughout the region
- Maintain clear records of field activity, equipment concerns, and follow-up actions
- Work closely with internal teams to help improve consistency, responsiveness, and product support across the territory
- Represent the company professionally while building credibility with dealers and customers throughout the region
A Few Qualifications
- 3+ years of experience in agricultural equipment, product support, field service, or dealer support
- Strong troubleshooting ability across mechanical, hydraulic, electrical, and electronic systems
- Proven ability to communicate clearly with dealers, technicians, customers, and sales teams
- Experience supporting equipment operation, training, or technical problem-solving in the field
- Ability to work independently and travel extensively throughout the western United States
- Valid driver’s license and ability to travel internationally when required
- Experience with agricultural implements, specialty crop equipment, or precision agriculture technology is a plus
Apply using the link below or feel free to reach out directly to Kate Ziek.
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